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Your Privacy

1. What we collect

We ask only for the data needed to keep your account running and to comply with Canadian rules. This covers:

  • identity details: your name, email, home address and birth date
  • verification documents, for example photo identification together with proof of your address
  • payment details and your full deposit and withdrawal history
  • gameplay records, including bets, wins, bonuses and limits
  • technical data, which covers your IP address, geolocation check outcomes and information on your browser and device
  • the contents of any email our support staff receive from you

2. Security

Your information travels over encrypted connections and is kept on protected systems. Only staff and partners who need it to do their work can access it.

Unusual logins and payments are flagged by our systems. For your account's safety, pick a password nobody could easily guess and keep it private.

3. Transfers outside Canada

Some partners handling payments, verification or hosting may keep or process data outside Canada. When data is transferred abroad, our contracts require protection comparable to the standard set by Canadian privacy law.

Data held in another country may fall under the laws there, which can include requests from its authorities.

4. Changes to this page

We update this page when there are changes to our services, our partners or applicable law, and every version is dated from the day it applies. If an update is significant, we inform you via email or a notice displayed when you log in.

5. Cookies

Cookies on our site keep you signed in, store your settings and help us measure performance. Our Cookie Policy gives full details, including how to turn optional cookies off.

6. Your choices over your data

You can ask us to:

  • give you a copy of all personal information about you that we hold
  • fix personal details of yours that are out of date or not accurate
  • delete your data where we no longer need to keep it by law
  • end any use of your data that you oppose, such as marketing

Write to [email protected] with your request. Before releasing anything we confirm it is really you, so that your information reaches only you. Should a legal duty mean some records must be retained, our reply will explain this.

7. Legal grounds

We use your data on the following grounds:

  • to fulfil our contract with you, for example running your account and paying out your winnings
  • to meet legal requirements on anti-money laundering, age verification and identity checks
  • for our legitimate interests in preventing fraud and keeping the casino secure
  • with your permission, for marketing emails and optional cookies

8. Who we share it with

We share data only where needed, with:

  • payment partners that handle your deposits and withdrawals
  • identity, age and geolocation verification partners
  • service partners providing hosting, game supply and email delivery
  • police and public authorities, when Canadian law requires it

Every partner must protect your data and use it only for the work we give them. We never sell player data.

9. Why we use it

We use your data to:

  • open and run your Pickering Casino account
  • process deposits and pay out winnings
  • check your identity, location and age
  • spot money laundering, cheating and fraud
  • run player protection tools, such as limits and self-exclusion
  • answer your emails and handle complaints
  • send you offers, only where you have opted in

10. Marketing choices

We send promotional emails only if you have opted in. Update this choice at any time in the settings section of your account, or by email.

Any promotional email can be unsubscribed from through the link in its footer. If you have self-excluded or paused your account to cool off, we send you no marketing of any kind.

11. How long we keep it

While your account is open, we hold your data. Once it is closed, we retain records for whatever period Canadian anti-money laundering, tax and gaming rules require.

When those requirements expire, we either delete your data or make it anonymous, stripping out every detail that could connect it to you.

12. Age

Only adults may use Pickering Casino, and the minimum age is 19. Should we learn that personal data relates to someone below 19, we terminate the account and erase the data, unless a legal obligation requires us to keep a record. Full details appear in our Underage Gambling Policy.

13. Contact

Privacy questions and requests can be emailed to [email protected]. Our team reads every message and answers by email.